MMG Office Care

Most medical care occurs in a physician's office. The indicators in this section apply to care delivered outside the hospital by our physicians of Methodist Medical Group. The data we display here are based upon a representative sample of the more than 400,000 visits to these physicians annually. As we accumulate additional data each quarter, more of the indicators in this section will have sufficient data to allow us to display a reliable percentage.

Key
Lower than benchmark average

# = too few eligible cases to calculate a reliable statistic

n/a = does not apply

italic number = no comparative data
Same as benchmark average
Above benchmark average

Unless you click on the data and ratings for additional detail,
you will see an incomplete picture of our performance.

Average Overall Patient Satisfaction
2008 Quarter 2 Our Score National Benchmark Peer Group 1
Benchmark		 Peer Group 2
Benchmark
Medical Practice Offices 92.2 89.4 89.7 90.3

Access & Efficiency
Our Score National Benchmark
Days until 3rd available short appointment 6.2 days n/a
Days until 3rd available new patient appointment 19 days n/a
% of first morning or afternoon patients seen by the provider within 15 minutes of the appointment time 84.0 n/a

What does this mean to me?  Your time is important. How long you wait for and during an appointment is constantly being evaluated to reduce your wait time.

Hand Hygiene
Our Score National Benchmark
Compliance with current CDC hand hygiene guidelines 95.0 n/a

What does this mean to me?  Handwashing is the most important thing you can do to prevent the spread of disease. Our offices are very aware of this and are compliant with hand-hygiene guidelines.

Diabetes
Our Score National Benchmark
% patients with HbA1c performed in the last year 99.4 92.9
% patients with retinal eye exam ordered and documented annually 56.7 71.2
% patients with lipids ordered anually 94.1 88.0
% patients with annual urine for microalbumin ordered and documented 65.6 51.0
% diabetic education documented 83.7 n/a
% patients with last A1c result < 7 47.1 n/a
% patient with last A1c result > 9  (poor control) 17.4 < or = 19.0

What does this mean to me?  Our offices use consistent and appropriate interventions of evidenced based standards for patients with diabetes.

Hypertension (High Blood Pressure)
Our Score National Benchmark
% of patients with diagnosis of hypertension with controlled blood pressure (140/90 or less) 66.9 68.1

Pediatric Asthma
Our Score National Benchmark
% of patients with current asthma action plan 47.0 n/a

What does this mean to me?  An asthma management plan provides written instructions to patients and families on steps to take if their asthma is getting worse. Our offices use consistent and appropriate interventions for pediatric patients with asthma.

Electronic Medical Records
Our Score
% offices using electronic medical records for prescription writing 100.0
% offices using full electronic medical record (charting, orders, prescribing, scanning, messaging) 96.0

What does this mean to me?  Our offices are using electronic medical records to help reduce medical errors related to prescribing and documentation.

Patient Education
Our Score National Benchmark
% patient education is appropriate to patient's needs 96.0 90.0
% evaluation of patient's understanding of the education is documented 86.0 90.0

What does this mean to me?  It is important that your provider educates you on your medical condition in a way that is easy for you to understand. We monitor this data to make sure that there is a consistent process to evaluate how well you understand what the provider or nurse has told you.

Community Lead Screening
Our Score National Benchmark
# of patients age 1-5 screened for lead 684 n/a

Rheumatoid Arthritis
Our Score National Benchmark
% of Rheumatoid Arthritis Patients seen that are on DMARD therapy 92.7 92.2
Data Last Updated September 2008
 

For more information regarding Physician Office Care, please contact Jamie Osmulski at (309) 672-4179.

View the Quality Reports Disclaimer.

Quality & Safety

Methodist cares about quality and safety.

Click the links below to view resources regarding safety and quality at our hospital and others.

AHRQ Quality Indicators

Joint Commission National Patient Safety Goals

Hospital Compare

IHI 100k Lives Campaign

The Leapfrog Group

NCQA

Health Grades

MMG Physician Quality

View the
MMG Quality Report.

View the quality report for your MMG Physician.
(Coming in 2008!)